A clear answer.
In the right context.
Section 04 / Escalation guidance
Knowledge Companion by mindsparx
Keep every project working from the same instructions. One place to find current guidance, resolve questions and see exactly what changed.
Section 04 / Escalation guidance
“Yes, flag the case first. We’ll confirm the next step in this thread.”
Fictional example · no customer information
Built around the work, not another chat feed.
One project. A clear next step.
Switch roles in the example below. Everyone shares the same workspace, with actions matched to their responsibilities.
Operator · Read, ask and acknowledge.
Section 04 changed in v2. Read the update before acknowledging it.
“When should I flag an unclear case?” · Section 04
Operator example: home. Fictional data only.
A shared way of working
Keep the instruction, the question and the decision connected.
The project manager uploads approved instruction files. The team reads the published release and searches within the project.
Ask about a specific section. Route questions to the right reviewer and keep the clarification alongside its context.
Review and publish an updated release. Show people what changed, what they need to do, and what they have acknowledged.
Clear boundaries, not blanket access
Instructions belong to a project. Access belongs to a role. Publishing a change remains a deliberate human decision.
Open your workspaceAdmins manage project roles. PMs can invite Clients and Operators to projects they manage. Clients and Operators do not manage other people’s access.
Original documents stay in private storage. The workspace serves authorized readers a protected view, rather than a public source-file link.
Versioned releases, acknowledgements and audit events help keep approved guidance separate from drafts and proposals.
Admins, eligible project managers and assigned client reviewers can create projects within their organization. A client remains a client reviewer in a new project. Only Admins assign or change existing project roles; PMs may invite Clients and Operators to projects they manage.
Not in the current pilot. AI assistance with source citations is planned, but live model calls remain disabled. Today’s workflow centers on finding instructions, asking contextual questions and recording human-reviewed changes.
Reader controls reduce casual copying and avoid exposing a public original-file link. They cannot guarantee that an authorized reader will never take a screenshot or reproduce visible information. Access controls and team agreements remain important.
Email invitations and share-link controls are implemented; live email delivery and acceptance still need verification. Automatic Slack notifications and an inbound Slack agent are later-phase features, not part of the current pilot.
Start with one project
Explore a controlled pilot with synthetic or PM-authored instructions. Production source files and freelancer outputs are outside v1’s scope.